We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, it keeps hot for a good 4 hours, I liked
Product excellent quality and very polished, very satisfied with my purchase and super indicate! Exceeded my expectations! Perfect packing!
A nice Thermo mug, as it keeps warm I will not say, tomorrow I will take it to work there. everything is fine, when washing water does not pass.
Fast shipping looks good quality now I will test it
Excellent, keeps the temperature for a long time. Came with a battered background but not affect the use. Recommend!
Excellent product, very high quality. Congratulations .... I recommend it. Very well wrapped.
Very well built, like the details and clear temperature maintenance.
Very quality and beautiful product. Came a lot well Packed and arrived on time. I'm going to buy more!!
Great product. Very beautiful. Am testing to see the quality.
I am satisfied with my order. Excellent quality. I recommend you to buy it.
Excellent bottle very beautiful, took a while to get came very well packed Super recommend
Goods quality,Odorless, recommendBuy. It is a pity that the bottom is not rubberized,And steel is 304, not 316, but and so basically everything is fine. LiquidDoes not miss, and the latch is strong, inBags will not happen to open. ⚖& Bull; the bottle weight is 200g, with a liquid of 800g, the liter is 530 ml. It came in 2 weeks in Moscow well packed and not pomped.
Delivers what it promises, take good hours with the cold drink if you put more ice time yet, not tested with hot drink it suits me.
Arrived with 18 days, no fees, still not tested, but appears very good quality.
Excellent cup! Delivery very fast, in Brazil Quality packaging protection. Well packed!✅ Did the test, but apparently looks good quality!
A good quality Thermo mug made of quality materials. Recommend,
As described. Very beautiful. Good quality. Testing to see if keeps the temperature.
second time buying this the first one i had got its lid broken but it is so good and it keeps your water cold there was also a hair in the packaging